Booking Terms and Conditions

These Terms and Conditions apply to any bookings made with us directly on our booking platform at stay.simplenest.co.uk

This Agreement comprises a license for holiday or serviced accommodation only and does not create a tenancy or any rights of exclusive possession or security of tenure under the Housing Act 1988, the Protection from Eviction Act 1977 or any relevant or superseding legislation applying in England and Wales.

Definitions

“Owner / Company / We / Us” means Oeiebe Ltd (trading as Simple Nest Short Stays) the property owner or management company providing the accommodation.

“Guest / You” – means the person making the booking and, as applicable, all members of Your party.

“Premises” – means the accommodation, including fixtures, fittings, furnishings, appliances, and any private outdoor areas.
“Stay” – means the period of occupation agreed at the time of booking, including any approved extensions.

“Price” – means the total amount payable by the Guest to the Company for the Stay, including the Nightly Price, the Service Charges and the Additional Fees

“Nightly Price” – means the total amount payable in respect of the applicable Nightly Rate, multiplied by the total number of nights during the Stay

“Service Charges” – means the total amount payable in respect of fixed charges applicable to all bookings which include, but are not limited to, costs of management, cleaning, marketing etc., and which are added to the to the Nightly Price as a fixed sum

“Additional Fees” – means any and all optional, value added or extra services which We provide to You on Your request and Our agreement as indicated in the confirmation email and which are paid and calculated on an ad-hoc basis

“Booking” – means the reservation made by the Guest and confirmed by the Company.

“Terms” – means these Standard Terms and Conditions which form the basis of the Agreement between Us and You when any booking is confirmed

1. Booking, Acceptance & Payment

1.1. A booking is confirmed only when payment has been received and written/email confirmation issued from Us to You.

1.2. Full payment is due in advance of the Stay unless otherwise agreed by Us in writing. For bookings of over one month in duration, We will invoice the monthly fees due at the beginning of each month.

1.3. All prices quoted are in UK Pounds Sterling and are correct at the time of publication. Payment must be made in UK Pounds Sterling.

1.4. Bookings using a credit/ debit card must be made by, or with the consent of the cardholder. Where We agree to invoice for payment, payment must be made via electronic bank transfer to Our nominated bank account and received in advance of the Stay. Any banking charges applicable to a direct bank transfer or currency conversion costs as applicable are to be paid by the Guest at the time of payment.

1.5. The Guest must be at least 18 years of age at the time of the booking and is responsible for all occupants throughout the Stay.

1.6. The Guest confirms that all information provided during booking is true and complete. Misrepresentation may result in cancellation without refund.

1.7. Bookings made using bots, scripts, or fraudulent identities are void and will not be honoured by the Company.

1.8. Payments made online are not subject to any additional processing fees however any refunds made to online bookings will be subject to a deduction for processing fees – see Section 3

2. Security Deposit

2.1. A refundable security deposit of 20% of the Price will be required for bookings of over one month in duration. The deposit will be payable along with the first payment for the Stay

2.2. Deductions may be made by the Company for damage, missing items, excessive cleaning, smoking or pet violations, or misuse of the Premises.

2.3. The Company will return the security deposit to the guest, less any reasonable deductions, within 14 calendar days of the guest checking out of the Premises

2.4. The Company may waive the requirement for a Security Deposit at its sole discretion and will notify the Guest at the time of booking confirmation

3. Cancellation and Amendments Policy

Cancellation by Guest:

3.1. You may cancel any confirmed booking up to 5 days before checking in for Your stay for a full refund, subject to Clause 3.10

3.2. You may cancel any confirmed booking within 5 days of Your check in date, or during Your stay and receive a refund of 50% of the Nightly Rate for any un-used nights

Cancellation by the Company:

3.3. In exceptional circumstances it may be necessary for Us to cancel a booking, if this happens before the Stay begins, We will issue a full refund of the Price.

3.4. If, for any reason We cancel during a Stay, including if the Premises becomes unavailable due to issues beyond Your control, We will

3.4.1. Endeavour to offer alternative accommodation in another similar property within Our portfolio or.

3.4.2. If alternative accommodation is not available or suitable for You, offer a full refund of the Nightly Rate for any unfulfilled nights.

3.5. The Company accepts no liability for any other costs or losses arising from a cancellation beyond the amounts noted above.

3.6. Depending on the reasons for cancellation, You may be able to reclaim cancellation charges from Your insurance company if You have taken out travel insurance. We therefore strongly recommend that clients purchase adequate travel insurance.

Amendment by Guest:

3.7. If a guest wishes to amend a booking (dates of Stay, accommodation required, check in/out time), We will make all reasonable efforts to comply with the request(s) however the guest will be charged for any additional charges.

3.8. If the guest makes amendments to the booking once the stay has commenced, We may not be able to comply with the request(s).

3.9. If on any occasion the guest vacates the Premises early and wishes to terminate the remainder of their stay, this must be confirmed in writing and the keys be returned on the new agreed check-out date. Any refunds will be applicable only in accordance with clause 3,2

Refunds for online bookings

3.10. If booking has been made via the Simple Nest Direct booking Website and the payment made using the online Stripe payment processing platform any refund will be subject to a processing fee of 4% of the refunded amount to cover the non-recoverable processing fees charged by the platform. We will, wherever possible look to offer You alternative accommodation or dates in lieu of a refund. If the refund arises from circumstances which are the fault of the Company, the processing fee may be waived on Our discretion.

4. General Services applicable to each Stay

The Premises are offered to You on a furnished and serviced basis. By occupying the Premises, You agree that;

4.1. No items are to be removed from any room or dismantled in any way.

4.2. Furniture is not to be moved within the premises

Housekeeping Service:

4.3. A fortnightly Weekly is provided for stays of 2 Weeks or more. This service includes cleaning the Premises and refreshing the bed linen and towels.

Emergency Call Outs:

4.4. An emergency number is provided in the Guest Guidebook to give guests a direct line to Our operations manager out of office hours, this number is only to be used for emergencies (Flood, Fire, Power Cut, and Lost Keys). If the number is used for any non-emergency reason, We reserve the right to charge the guest a call out fee of £100.00.

Storage & Mail:

4.5. At some properties there are storage facilities e.g. shed/garage, contents are left entirely at Your own risk. Please do not arrange for any mail to be sent to the Premises.

Car Parking:

4.6. At certain properties there is off street parking (refer to listing). An allocated parking space is not guaranteed. Always park with consideration for other guests and neighbours.

5. Check-In & Check-Out

5.1. Check in time: 4pm

5.2. Check out time: 10am

5.3. Late check-out will incur additional charges including Nightly Rates, Service Charges.

5.4. Failure to vacate on time will be considered a breach of these terms and may result in additional fees and recovery of all associated costs including removal of the Guest and their belongings.

5.5. Any items left in the Premises past the agreed departure time are left at the Guest’s risk – We accept no responsibility for these items and reserve the right to remove and store them.

5.6. Lost property is kept in storage for no longer than 30 days and safekeeping is not guaranteed. Lost property can be posted back to You at Your own cost with prior agreement. The Company will not accept any liability for any items that go missing.

6. Use and Care of the Premises

6.1. Use is limited to holiday accommodation only.

6.2. No subletting, unauthorised guests, parties, or business use.

6.3. Quiet hours are generally considered as: 10pm–7am, specific rules for each Property will be provided in the guidebook.

6.4. Guests must comply with local laws and building rules.

6.5. The Company may enter the Premises for maintenance, safety, or emergencies.

6.6. The number of persons permitted to occupy the Premises is limited to the total number of bed spaces and the number of people booked. Under no circumstances may more than the maximum number of persons specified in the property description occupy the Premises.

6.7. Guests must

6.7.1.keep the Premises clean and tidy.

6.7.2. Report maintenance issues promptly, including any signs of insect or pest infestation.

6.7.3. not remove or store furniture or fixtures.

6.7.4. Dispose of rubbish correctly.

6.8. Prevent infestation by maintaining hygiene.
No pets are allowed on the Premises unless agreed in writing. If We agree that pets are permitted within the Stay, the Guest agrees

6.8.1. to fulfil their duties as responsible pet owners and ensure that their pets do not disturb or cause harm to other residents, guests or neighbours and fully understand that they will be held fully responsible for any damage caused by pets to the property during the period of the tenancy and all costs for rectification will be payable in full.

6.8.2. To comply with Our Pet Policy

7. Smoking & Vaping

7.1. Smoking and vaping are prohibited inside the Premises other than any external spaces such as terraces or gardens. A surcharge of £250 will be made if evidence of smoking is discovered within any room.

8. Internet Use

8.1. Internet may be provided with fair usage limits.

8.2. The Company is not liable for outages or data loss.

8.3. Where wireless broadband (Wi-Fi) is available in the Premises it is provided free of charge. We cannot guarantee connectivity at any given time; however, We endeavour to maintain the hardware and connection within all Premises. If there is a fault with the hardware provided (wireless router) We will give support and maintenance. If the fault is deemed to be with the Guest’s own hardware/devices, support will not be available.

9. Keys, Access Devices & Security

9.1. Guests agree to

9.1.1. keep any keys and access devices secure.

9.1.2. Not share any key box access codes with parties other than the Guest and their party staying at the Premises for the duration of the Stay

9.1.3. Report to the Company any loss immediately.

9.1.4. Secure all doors and windows when leaving the Premises either during the Stay or at Check-out.

9.2. Lost, damaged or non-returned keys will be charged at £50 per key.

10. Damage, Loss & Excessive Cleaning

10.1. The Premises should be left in a reasonable state on departure, if (at Our absolute discretion) We consider additional specialist cleaning is required (for example carpet cleaning to remove a stain), the additional costs of cleaning may be charged to the Guest as an Additional Service.

10.2. Damages to the Premises or its contents must be paid in full by You. If any breakages or damage are discovered during the Stay or after check-out, We will notify You by e-mail or telephone or within 10 days of your departure, providing a detailed breakdown of the damage the cost of rectification.

11. Parking

11.1. Where parking is provided within the Premises this is for authorised vehicles of the Guest and they Guest’s party only.

11.2. The Company is not liable for the Guest’s vehicles or any personal property contained within any vehicle parked on the Premises and the Guest agrees that use of any parking is at their risk.

11.3. Where We obtain any parking permits for the Guest, the Guest agrees that

11.3.1. We are not responsible for the provision, renewal and payment of any Permit fees and act only as a facilitator for the Guest

11.3.2. The Guest will comply with any applicable parking enforcement rules and will directly settle any parking charges imposed by any authority or private entity irrespective of the enforceability of such charges

12. Termination of Stay

12.1. The Company may terminate the Stay for non-payment, breach of these terms, or nuisance.

12.2. No refund is due upon termination.

13. Force Majeure

13.1. The Company does not accept liability for any loss, damage or additional expense where the booking needs to be altered or cancelled, or We are unable to perform Our contractual obligations as a result of events of ‘force majeure’. In these Terms ‘force majeure’ means any event which could not have been reasonably foreseen, or the consequences could not have been reasonably avoided, by us or the suppliers of the relevant services in question, even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, Industrial dispute, natural or man-made disaster, fire, adverse Weather conditions and all similar events outside Our or the relevant suppliers’ control. Nothing in these Terms shall affect Your statutory rights if You are a consumer.

14. Liability

14.1. The Company is not liable for accidents, injuries, or loss of personal belongings affecting to any Guest while in one of Our Premises.

14.2. Guests are advised to ensure that appropriate travel and health insurance policies are in place for the duration of Your Stay.

14.3. All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with us and these conditions shall apply in their place.

14.4. Subject to the above, We shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of Corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, Damages, charges or expenses.

14.5. If You are booking for, as or on behalf of a business or business employee, that business shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential Losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with Your, or Your businesses, breach or negligent performance or non-performance of these terms and conditions (Including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in Connection with the performance or contemplated performance of Your booking.

14.6. We shall not be liable for any failure or delay in performance of Our obligations which results directly or Indirectly from any cause or circumstance which is beyond Our reasonable control, including (but not Exclusively) act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad Weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken at the property, strikes, lockouts or boycotts, embargo, blockade.

14.7. Other than in relation to death or personal injury caused by Our negligence, or any other liability that by law cannot be excluded or restricted, Our liability to You in relation to these conditions is limited to the lower of (I) GBP £1,000; and (ii) the Price.

7. Complaints

7.1. In the event that You are not entirely satisfied with the service offered, You should notify us of any complaint ASAP by email to stay@simplenest.co.uk and will take all reasonable steps to resolve the problem.

8. Governing Law

8.1. These conditions and terms of contract and all matters arising therefrom are subject to the Law of England and Wales and in the event of dispute; the client will be subject to the Exclusive jurisdiction of the courts of England and Wales.